Investigating - We are currently experiencing an issue where some users are unable to log in, with passwords not being accepted. In many cases, users are prompted with an error message requesting a password reset on the GuideCenter website.

Our technology team is actively investigating the root cause and working to restore normal functionality as quickly as possible.

We will provide updates as more information becomes available.

Jun 01, 2026 - 12:47 PDT

About This Site

System Status

AdvisorCenter Operational
90 days ago
100.0 % uptime
Today
GuideCenter Partial Outage
HonestConversations Operational
MoneyMind Operational
Salesforce Operational
Wealthbox Operational
MoneyGuide Operational
Redtail CRM Operational
Tamarac CRM (Microsoft Dynamics 365) Operational
eMoney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 1, 2026

Unresolved incident: GuideCenter Mobile Expired Password.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Postmortem - Read details
May 26, 17:06 PDT
Completed - The scheduled maintenance has been completed.
May 26, 17:03 PDT
Verifying - Verification is currently underway for the maintenance items.
May 26, 16:50 PDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 16:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 16:13 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 26, 16:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 16:10 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 26, 16:09 PDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.